Privacy policy
Last updated: September 11, 2026
Aquavai (“Aquavai,” “we,” “us,” or “our”) operates this website and online store, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with our products and shopping experience (collectively, the “Services”).
Our online store is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy describes how we collect, use, disclose, and otherwise process your personal information when you visit or use our website, make a purchase or other transaction through the Services, create or use an account, communicate with us, or otherwise interact with Aquavai.
If there is a conflict between our Terms of Service and this Privacy Policy concerning the collection, use, processing, or disclosure of personal information, this Privacy Policy will govern with respect to that personal information.
Please read this Privacy Policy carefully. By using or accessing the Services, you acknowledge that you have read and understand this Privacy Policy.
Personal Information We Collect or Process
When we use the term “personal information,” we mean information that identifies you or can reasonably be linked to you.
Personal information generally does not include information that has been anonymized or de-identified so that it can no longer reasonably be associated with an identifiable individual.
Depending on how you interact with Aquavai, where you reside, and applicable law, we may collect or process the following categories of personal information:
Contact information, including your name, email address, telephone number, billing address, and shipping address.
Payment and financial information, including payment method, payment confirmation, transaction information, and other information necessary to process a purchase. Payment card information may be processed directly by Shopify, Shopify Payments, or other payment providers rather than stored directly by Aquavai.
Account information, including information associated with your customer account, authentication credentials or methods, preferences, and account settings.
Order and transaction information, including products you view, place in your cart, purchase, return, exchange, or cancel, as well as your order and transaction history.
Customer service and communications information, including information you provide when contacting us regarding an order, product, return, warranty request, question, complaint, or other customer-service matter.
Device and technical information, including information about your device, browser, network connection, IP address, and other online or device identifiers.
Usage information, including information about how and when you access, interact with, and navigate our website and Services.
Marketing information, including your marketing preferences and your interactions with marketing communications, advertisements, and promotions.
Sources of Personal Information
We may collect personal information:
Directly from you, including when you make a purchase, create an account, contact us, subscribe to marketing communications, submit a review, request customer support, or otherwise provide information to us.
Automatically through the Services, including through your browser or device and through cookies, pixels, analytics technologies, and similar technologies.
From service providers, including Shopify, payment processors, shipping and fulfillment providers, analytics providers, customer-service providers, marketing platforms, and other companies that provide services to Aquavai.
From business partners and other third parties, where permitted by applicable law.
How We Use Your Personal Information
Depending on how you interact with us, we may use personal information for the following purposes.
Providing and Improving Our Services
We may use your personal information to:
- Process and fulfill orders;
- Process payments;
- Arrange shipping and delivery;
- Provide order and shipment updates;
- Process returns, refunds, exchanges, and warranty requests;
- Create and manage customer accounts;
- Remember preferences;
- Provide customer service;
- Enable product reviews and other customer features;
- Maintain and improve our website and Services;
- Understand how customers interact with Aquavai; and
- Personalize aspects of the shopping experience.
Marketing and Advertising
Where permitted by applicable law, we may use personal information to provide marketing, advertising, and promotional communications, including by email and through online advertising.
This may include advertising based on products you viewed, purchased, or placed in your shopping cart and your interactions with Aquavai or other online services.
Where consent is required by law, we will obtain the required consent before sending applicable marketing communications.
You may unsubscribe from promotional emails at any time using the unsubscribe link included in those communications.
Security and Fraud Prevention
We may use personal information to authenticate users, protect customer accounts, provide secure payment and shopping experiences, detect or prevent fraud, investigate suspicious or unlawful activity, and protect Aquavai, our customers, Shopify, and others.
You are responsible for maintaining the security of your customer-account credentials and authentication methods.
Communicating With You
We may use personal information to communicate with you regarding purchases, payments, deliveries, returns, refunds, customer-service inquiries, product information, account matters, security issues, or other aspects of your relationship with Aquavai.
Legal and Regulatory Purposes
We may use personal information where reasonably necessary to comply with applicable laws and regulatory requirements, respond to valid legal processes or governmental requests, establish or defend legal claims, investigate disputes, enforce our Terms of Service and other policies, and protect our legal rights or the rights of others.
How We Disclose Personal Information
We may disclose personal information to third parties where reasonably necessary to operate Aquavai and provide the Services.
This may include disclosure:
To Shopify, which hosts and provides the ecommerce infrastructure for our online store.
To service providers, including companies that provide payment processing, fraud prevention, website hosting, information technology, analytics, customer support, email services, fulfillment, warehousing, shipping, order tracking, returns processing, and other business services.
To shipping and fulfillment providers, where necessary to fulfill and deliver your order.
To payment providers, where necessary to authorize, process, or refund transactions.
To marketing and advertising partners, where permitted by applicable law and subject to applicable consent and opt-out requirements.
At your direction or with your consent, including where you choose to interact with a third-party service or integration.
In connection with a business transaction, including a merger, acquisition, financing, reorganization, sale of assets, or similar transaction.
For legal and security purposes, including where disclosure is reasonably necessary to comply with law, respond to valid legal process, prevent fraud, protect safety, enforce our agreements, or protect Aquavai’s or another person’s rights.
We do not disclose personal information except as described in this Privacy Policy or otherwise permitted or required by law.
Relationship With Shopify
Our online store is hosted by Shopify.
Shopify collects and processes personal information relating to your access to and use of the Services in order to provide and improve its ecommerce services.
Information you provide through the Services may be transmitted to and processed by Shopify and other service providers, including providers located outside the country or province in which you reside.
Aquavai may also use Shopify features that use information about interactions with our store, Shopify, and other Shopify merchants to provide functionality such as analytics, fraud prevention, personalization, and advertising.
In certain circumstances, Shopify may independently determine how it processes personal information and may be responsible for responding to requests concerning that processing.
For additional information about Shopify’s privacy practices and the rights available to you in relation to Shopify’s processing, please review Shopify’s applicable privacy information.
Cookies and Similar Technologies
Aquavai, Shopify, and our service providers may use cookies, pixels, local storage, and similar technologies to operate the Services, remember preferences, understand website usage, provide analytics, prevent fraud, improve performance, and, where permitted, provide or measure advertising.
Depending on your location, you may have choices regarding certain cookies or advertising technologies.
Where required by applicable law, we will provide appropriate consent or preference mechanisms.
Your browser may also provide controls that allow you to block or delete certain cookies. Disabling some cookies may affect the functionality of the Services.
Third-Party Websites and Links
The Services may contain links to websites, applications, or other online platforms operated by third parties.
If you follow a link to a third-party service that Aquavai does not control, you should review that third party’s privacy and security practices.
Aquavai is not responsible for the privacy, security, accuracy, availability, or practices of independent third-party websites or services.
The inclusion of a link does not, by itself, constitute Aquavai’s endorsement of the third party or its practices.
Children’s Privacy
The Services are intended for adults and are not directed toward children.
We do not knowingly collect personal information from children below the age at which they may lawfully provide such information without parental or guardian authorization under applicable law.
If you are a parent or guardian and believe a child has provided personal information to Aquavai inappropriately, please contact us using the information below.
Where appropriate and required by law, we will take reasonable steps to delete such information.
Security of Your Information
We use reasonable administrative, technical, and organizational measures designed to protect personal information.
However, no method of transmission over the Internet and no electronic storage system can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security.
You should avoid sending sensitive or confidential information through unsecured communication channels.
Retention of Personal Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and for legitimate business and legal purposes.
The appropriate retention period depends on factors such as whether the information is needed to:
- Maintain your account;
- Fulfill orders or provide customer service;
- Process returns, refunds, or warranty claims;
- Maintain business and transaction records;
- Prevent fraud;
- Resolve disputes;
- Enforce agreements; or
- Satisfy legal, accounting, tax, or regulatory requirements.
When personal information is no longer reasonably required, we may delete, anonymize, or otherwise securely dispose of it in accordance with applicable law.
Your Privacy Rights and Choices
Depending on where you live, applicable privacy laws may provide you with certain rights regarding your personal information.
These rights are not absolute and may be subject to legal exceptions.
Depending on applicable law, you may have the following rights:
Access. You may have the right to request access to personal information we hold about you.
Correction. You may have the right to request correction of inaccurate or incomplete personal information.
Deletion. In certain jurisdictions, you may have the right to request deletion of certain personal information.
Portability. You may have the right in certain circumstances to obtain a copy of personal information in a portable format or request its transfer to another organization.
Withdrawal of consent. Where processing is based on your consent, you may have the right to withdraw that consent, subject to legal and contractual restrictions and reasonable notice.
Objection or restriction. In certain jurisdictions, including the European Economic Area and United Kingdom, you may have rights to object to or request restriction of certain processing.
Opt-out of sale, sharing, or targeted advertising. Depending on where you reside and applicable law, you may have the right to opt out of certain uses or disclosures of personal information considered a “sale,” “sharing,” or use for “targeted advertising.”
Where applicable, you may exercise available privacy choices through mechanisms provided on our website or by contacting us using the information below.
We will not discriminate against you for exercising privacy rights provided by applicable law.
We may need to verify your identity before processing certain requests. Where permitted by law, you may also authorize another person to make a request on your behalf, subject to appropriate verification.
Global Privacy Control and Other Browser Signals
Where required by applicable law and supported by our ecommerce platform, we may recognize the Global Privacy Control (“GPC”) signal as a request to opt out of certain processing for the browser or device sending the signal.
If Shopify is able to associate the device sending the signal with a Shopify account, the preference may also be applied to that account where applicable.
Other browser-based “Do Not Track” signals may not be recognized where there is no generally accepted technical or legal standard requiring their recognition.
Marketing Communications
If you subscribe to promotional emails from Aquavai, you may unsubscribe at any time by using the unsubscribe link contained in those messages.
Unsubscribing from promotional communications does not prevent us from sending transactional or service-related communications, such as order confirmations, shipping notifications, security notices, return information, or responses to customer-service inquiries.
International Processing and Transfers
Aquavai uses Shopify and other service providers that may operate in multiple countries.
As a result, personal information may be transferred, stored, or processed outside your province, territory, state, or country of residence.
When required by applicable law, appropriate safeguards will be used for international transfers of personal information.
For transfers subject to European Economic Area or United Kingdom data protection requirements, this may include recognized adequacy mechanisms, Standard Contractual Clauses, the UK International Data Transfer Agreement or applicable addendum, or other legally recognized transfer mechanisms.
Personal information processed in another jurisdiction may be subject to lawful access by courts, law enforcement agencies, or governmental authorities in that jurisdiction.
Complaints
If you have a question or complaint concerning Aquavai’s handling of your personal information, please contact us using the information below.
We will review and respond to privacy inquiries in accordance with applicable law.
Depending on where you live, you may also have the right to contact or lodge a complaint with the privacy or data-protection authority responsible for your jurisdiction.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our Services, business practices, technologies, legal obligations, or regulatory requirements.
When we update this Privacy Policy, we will post the revised version on our website and update the “Last updated” date.
Where required by applicable law, we will provide additional notice of material changes.
Contact Us
If you have questions about this Privacy Policy, Aquavai’s privacy practices, or would like to exercise an applicable privacy right, please contact us:
Aquavai
Email: info@aquavai.com
Business Hours: Monday to Friday, 9:00 a.m. to 5:00 p.m. Pacific Time
We aim to respond to customer inquiries within 24 hours on business days.